Chapter 19 My Nursing Test Banks

  1. What is the best combination that characterizes the communication process? A) Sendernreceivernmessage
    B) Receivernmessagensender
    C) Sendernmessagenreceiver

    D) Messagensendernreceiver
    Ans: C
    The combination that best characterizes the communication process is sendernmessagenreceiver. The other options would result in the likelihood of miscommunication.

  2. When does communication have the greatest likelihood of being accurately interpreted?
    1. A)  More than one mode is used
    2. B)  Face-to-face communication is used
    3. C)  Written communication is used
    4. D)  The sender repeats the message using the same mode

Ans: A
Using various communication methods in combination increases the likelihood that everyone in the organization who needs to hear the message actually will hear it. The other options are single methods.

3. Which statement concerning nonverbal communication is true?

  1. A)  It is consistent across cultures
  2. B)  It is given more credence than verbal communication when the two are


  3. C)  It should be minimized because it confuses the receiver regarding the true intent

    of the message

  4. D)  It is a significant part of the communication exchange only when it is not

    congruent with the verbal exchange

Ans: B


Because nonverbal communication indicates the emotional component of the message, it is generally considered more reliable than verbal communication. None of the remaining options present true statements regarding nonverbal communication.

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4. An RN is a team leader for a small module of patients. While listening to a tape- recorded report on Mr. Smith, one of your team members remarks, iMy mother lives near him and she says his wife is a terrible housekeeper.i As the leader of the team, what will the RN do?

  1. A)  Ask the informant to be quiet
  2. B)  Include the information in report for the next shift
  3. C)  Ask the team member what the purpose was in sharing the information
  4. D)  Ignore the comment

Ans: C
The role of the leader is to encourage communication that is appropriate and discourage communication that is inappropriate among staff. The other options fail to convey that responsibility.

5. The hospital is facing low census and downsizing. However, the RNs have been assured that everyone on the unit will keep their jobs and downsizing will occur through normal attrition and voluntary absences without pay. Today, the evening charge nurse reported that last evening the staff was discussing various rumors about mass layoffs. What is the best approach to take?

  1. A)  Tell an informal leader on the evening shift the truth and let the leader spread the news informally
  2. B)  Hold a meeting for all staff members and tell them that the rumor is not true
  3. C)  Ignore the rumor because it will soon pass
  4. D)  Find out who started the rumor and correct the information

Ans: B


Nurse-leaders should intervene appropriately when communication problems (in this case, rumors) arise. The remaining options fail to fulfill that responsibility as effectively as the correct option does.

6. Which behaviors would be associated with a group in the inormingi stage?

  1. A)  Group members actively attempt to impress each other with their credentials
  2. B)  Group members establish short- and long-term goals for the group to accomplish
  3. C)  Group members achieve stated goals
  4. D)  The group terminates and celebrates its accomplishments

Ans: B
In the norming stage, consensus evolves as group cohesion develops. This is the only option that describes a behavior associated with a groups norming stage.

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7. Which statement describes assertive communication?

  1. A)  It makes you respect yourself and allows you to get what you want
  2. B)  Although it is unfeminine, it is a necessary communication skill for female


  3. C)  It involves rights and responsibilities for all parties in the communication
  4. D)  Assertive communication will never offend anyone

Ans: C
Assertive communication allows people to express themselves in direct, honest, and appropriate ways that do not infringe on anothers rights. The remaining statements do not correctly describe assertive communication.

8. An RN is orienting a new graduate nurse to the unit and has found this individuals charting to be inadequate. What is the most appropriate statement to initiate a discussion with the new RN?

  1. A)  iTell me in your own words what you intend your charting to convey.i
  2. B)  iYour charting is non-descriptive.i
  3. C)  iDo you think a refresher course in charting would help you?i
  4. D)  iAre you having difficulty assessing your patient?i

Ans: A
Assertive communication is not rude or insensitive, nor is it passivenaggressive.

9. The RN overhears the nurses aide speaking in a harsh tone to Mrs. Smith, who has some early Alzheimers memory loss. Which statement will the RN make to begin addressing this issue?

  1. A)  iYou must remember to watch your tone of voice with patients. Someone might


  2. B)  iDo you think it would be a good idea to have an in-service on dealing with

    Alzheimers patients?i

  3. C)  iI am concerned about your conversation with Mrs. Smith. It seemed short and


  4. D)  iI have decided to reassign Mrs. Smith to another aide.i

Ans: C
Assertive communication effectively identifies and addresses an issue without being rude, insensitive, or passivenaggressive. None of the remaining options actually identifies the communication problem.

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10. Which statement describes the informal communication referred to as ithe grapevine?

  1. A)  Most personnel engaging in the unofficial exchange of information.
  2. B)  Information exchange is initiated by subordinates and directed upward
  3. C)  Information is conveyed unofficially by administration through department heads
  4. D)  The exchange of information initiated by someone in a staff position to someone

    in a line position

Ans: A


Informal communication through the igrapevinei occurs when most personnel are involved in the unofficial exchange of information. This process is not accurately described by any of the other options.

11. Which statement regarding a memo is true?

  1. A)  A memo makes it main point at least twice
  2. B)  A memo is written using an authoritative format
  3. C)  Headings are not used in a memo to avoid confusing the reader
  4. D)  Only essential information is included in a memo

Ans: D
Only essential information is included in a memo since extraneous information will detract from the message. None of the other options presents correct information concerning a memo.

12. Regarding group building, what is the responsibility of the gatekeeper?

  1. A)  Mediating, harmonizing, and resolving conflict
  2. B)  Accepting and praising the contributions and viewpoints of group members
  3. C)  Facilitating and promoting open communication of all group members
  4. D)  Recording the groups process and providing feedback to the group

Ans: C
The gatekeeper makes sure all voices in the group are heard in order to facilitate and promote open communication. The role of gatekeeper is not accurately described by any of the other options.

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13. What statement about the maintenance of confidentiality is true? A) It must never be breached
B) It is made easier with electronic technology
C) It is primarily the duty of the medical records staff

D) It can be breached when necessary for legitimate professional need
Ans: D
Confidentiality of patients must be upheld, unless there is a legitimate professional need to know, such as when a provider must share information about a patient with another provider so that the other provider can assume care. None of the other options is an accurate statement regarding confidentiality.

14. What

  1. A)  Men are more collaborative communicators
  2. B)  It rarely impacts nursing care
  3. C)  It affects the quality of organization communication
  4. D)  Women are more competitive communicators

Ans: C
Men are usually more competitive and less collaborative than women in their communication patterns, and differences often impact the quality of organization communication.

15. What
A) Situation

is important to remember about gender differences in communication?

location of the SBAR charting tool states the patients problem?

  1. B)  Background
  2. C)  Assessment
  3. D)  Recommendation

Ans: C
Assessment is where the nurse states the patients problem. The problem is not documented in any of the other SBAR locations.

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16. What is the traditional form of communication in organizations that helps to coordinate activities in various levels of the hierarchy?

  1. A)  Upward
  2. B)  Downward
  3. C)  Horizontal
  4. D)  Diagonal

Ans: B Feedback:

In downward communication, the manager relays information to subordinates. This is a traditional form of communication in organizations and helps to coordinate activities in various levels of the hierarchy. The other forms are not as effective as the various levels of an organizations hierarchy.

17. What portion of GRRRR (greeting, respectful listening, review, recommend or request more information, and reward) is being used when the speaker summarizes the information conveyed to make sure the message was understood correctly?

  1. A)  Greeting
  2. B)  Respectful listening
  3. C)  Review
  4. D)  Recommend or request more information

Ans: C
Review occurs when the speaker summarizes the information he/she has conveyed to make sure the message was understood correctly. Once the speaker is finished conveying this summary and the other party has validated or clarified it, the listener has enough information to recommend or request more information. This does not occur in any of the other portions of the model.

18. What communication mode is considered most reliable in conveying the emotional component of the message?

  1. A)  Written
  2. B)  Verbal
  3. C)  Nonverbal
  4. D)  Telephone

Ans: C
Nonverbal communication is considered more reliable because it conveys the emotional part of the message. The other modes are not as effective with conveying emotion.

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  1. What is the most significant barrier to effective interpersonal communication? A) Incongruence between verbal and nonverbal messages
    B) Incongruence between telephone and written messages
    C) Incongruence between verbal and written messages

    D) Incongruence between telephone and nonverbal messages
    Ans: A
    The incongruence between verbal and nonverbal messages is the most significant barrier to effective interpersonal communication.

  2. Which method best provides a structured orderly approach to communicating accurate, relevant information, in emergent patient situations as well as routine handoffs?
    1. A)  GRRRR listening model
    2. B)  SBAR tool
    3. C)  Hospital information system
    4. D)  Wireless, local area networking

Ans: B
SBAR provides a structured, orderly approach to provide accurate, relevant information, in emergent patient situations as well as routine handoffs. The other options are not as focused on providing information in all the described situations.

21. How can the Internet be best used as a means of improving ones personal nursing practice?

  1. A)  Accessing the latest research and best practice information
  2. B)  Communicating with other health-care team members
  3. C)  Minimizing the need for paper documentation
  4. D)  Securing patient information for confidentially

Ans: A


As an information source, the Internet allows nurses to access the latest research and best practice information so that their care can be evidence based. The remaining options are not focused on personal nursing practice.

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22. Which behavior by a team member is demonstrated through cynicism and a nonchalance attitude about the groups work?

  1. A)  Blocker
  2. B)  Playboy
  3. C)  Dominator
  4. D)  Recognition seeker

Ans: B
The playboy remains uninvolved and demonstrates cynicism, nonchalance, or horseplay. The blocker persists in expressing negative points of view and resurrecting dead issues. The dominator attempts to control and manipulate the group while the recognition seeker works to focus positive attention on himself.

23. Which nursing action demonstrates compliance with the American Nurses Association (ANA) principles for social networking by nurses?

  1. A)  Strictly avoiding the use of social networking in a professional setting
  2. B)  Participating in the development of institutional policies governing online conduct
  3. C)  Ignoring any information that appears to have the potential to harm a patients


  4. D)  Realizing that social networking is not related to a nurses professional boundaries

Ans: B
The ANA has developed principles for social networking that include participation in policy development, nursenpatient boundaries, separating personal and professional online information, and reporting to authorities when patient welfare has been potentially harmed.

24. Which vocal delivery suggests that a person is asking a question rather than making a statement?

  1. A)  Loudness
  2. B)  Slurred words
  3. C)  Tentativeness
  4. D)  Rapid delivery

Ans: C
Vocal clues such as tone, volume, and inflection add to the message being transmitted. Tentative statements sound more like questions than statements, leading listeners to think that you are unsure of yourself, and speaking quickly may be interpreted as being nervous. Loud and slurred speech can be barriers to communication.

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25. A nurse sits at the foot of a patients bed during an admission interview. This positioning supports the proxemics concept of which psychological comfort zone?

  1. A)  Intimate relationships
  2. B)  Personal interactions
  3. C)  Social exchange
  4. D)  Public distance

Ans: D Feedback:

The study of how space and territory affect communication is called proxemics. In the United States, between 0 and 18 inches of space is typically considered appropriate only for intimate relationships; between 18 inches and 4 feet is appropriate for personal interactions; between 4 and 12 feet is common for social exchanges; and more than 12 feet is a public distance (Loo). Most Americans claim a territorial personal space of about 4 feet.

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